Returns

Merchandise in a new and saleable condition may be returned for a refund within 28 days of purchase. Items must be accompanied by the original documentation. This does not affect your statutory rights.

For refunds, please refer to the details on your store receipt.

Please ensure that all ChristophLeather.com returns sent to our Customer Service dept are handled by an insured carrier. Christoph cannot be held liable for any returned items that fail to arrive. Christoph will not be liable for any customs or duties charges incurred when returning goods. In addition, under the Consumer Contracts Regulations you are responsible for the full cost of returning any unwanted goods, unless the goods are faulty, in which case we will agree with you the best way to return the goods. 

Furthermore, you are held responsible for any damage occurring after you have received the goods, including during the return transport. We would like to advise you as well to take on any extra insurance to cover the goods in transit, as well as keep proof of despatch.

Any goods that are returned outside of the return period, damaged or worn or sent without the original documentation and without the gift box (as this will contribute to better protection of the items in transit), will not be accepted and will be returned to the customer.

Please be advised that we are not able to accept any form of refund for personalized stationery or personalized leather products. 

After receiving your returned goods, you are entitled to a full refund, provided the goods are returned in perfect condition and the amount spend will be refunded to you within fourteen (14) working days of receiving the returned goods.

We are not able to offer an exchange on returned items and all returned items will be refunded once they have been received and processed within 14 working days by our warehouse team. If you need a different model or colour of an item you will need to place a new order. Please do be aware that return postage will be at the customers expense.

Should we receive returned goods without prior notice or beyond the time limits stated above, we reserve the right to refuse the goods.

This policy does not affect your statutory rights.

UK ONLINE RETURNS PROCESS

 

All the charges of the returns should be paid by the customer.

To make a return, simply fill up the form provided with your package.

Items must be returned within 28 days from the date of purchase.

For more information, please contact returns@christophleather.com.

 

REST OF WORLD ONLINE RETURNS PROCESS

 

We’re happy to accept returns from those outside the UK in line with the above returns policy.

All the charges of the returns should be paid by the customer.

Items must be returned within 28 days from the date of purchase.

If you believe you’ve received a faulty or damaged item, please first contact us at returns@christophleather.com

 

 

TO MAKE A RETURN FROM OUTSIDE THE UK:

 

Fill out the delivery form provided with your items.

For further enquiries, please contact Customer Services:

Email: returns@christophleather.com