FAQ

HOW DO I KNOW MY ORDER HAS BEEN PLACED?

Once your order has been placed you will receive a confirmation message by email. This will contain your order number, delivery details, items ordered and shipping method.

CAN I AMEND MY ORDER?

To ensure efficient shipping of your order we aim to have the parcel dispatched as quickly as possible. Unfortunately, this does mean that once you have confirmed your order you will not be able to make amendments to the order. We are also unable to add coupon codes to orders once they have been placed.

CAN I PLACE A TELEPHONE ORDER?

Sorry, but for security reasons and in order to protect customer data, we regret we cannot take telephone orders. Be safe in the knowledge that web transactions via our site are encrypted for better customer’s protection.

I DID NOT RECEIVE AN E-MAIL CONFIRMATION / MY ORDER IS INCORRECT / I WISH TO CHANGE MY DELIVERY ADDRESS.

We strive to ensure that all customers orders are processed correctly and efficiently however there may be rare occasions where things do go wrong. Should any of the above scenarios apply please contact us and we will do our best to rectify the situation promptly. We apologize for any inconvenience or confusion which may have been caused.

HOW DO I ADD A DISCOUNT CODE?

When all your items have been added to the basket and you have proceeded to checkout you can enter your discount code into the Discount box and click “Apply”. You can then head over to the payment methods and complete your order.

Should you have any issues adding a discount code when placing an order, please contact our customer services team as soon as you experience the issue by email or phone.

Please note that any attempt to redeem a coupon code after the expiry date or promotional material is removed from our website will not be valid for the discount.

Coupon codes will not be added if there are sale items in the basket. Please remove any sale items before placing the order should you wish to receive the discount code.

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

Only one discount code can be used per order. Do please note that discount codes cannot be used in conjunction with any other promotion or in addition to any student discount you may be entitled to.

WHY IS MY COUPON / DISCOUNT CODE NOT APPLYING TO MY ORDER?

Discount / coupon codes will not apply if there are sale items in your basket unless a promotion is otherwise stated. Discount codes apply to full price items only.

WHY HAS MY ORDER BEEN REFUNDED?

In rare cases, due to high demand, an item which you have ordered may suddenly become unavailable. If these events occur, we will contact you as soon as possible to confirm any cancellation / amendment to your order. If your order contains additional items, we will dispatch the rest of your order and refund the item which is out of stock.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

The following payments types can be used on our site:   

Резултат с изображение за payment methods

You can also pay for your order in any of the following currencies:

Pound Sterling, Euros, US Dollars, Canadian Dollar, Australian Dollar, Japanese Yen.

For customers using Amazon Payments please ensure that currency selection is in GBP only as all Amazon Payments will be charged in GBP.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.

By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how PayPal works for you.

WHEN WILL I BE CHARGED FOR MY ORDER?

You will be charged for your order once you have clicked pay at checkout. In certain cases, involving PayPal payments there will be times when a payment will be pending whilst we await payment.

In these situations the order cannot not be dispatched until payment is received, should any issues arise we ask that you both contact PayPal regarding your payment and please contact us here with your order details.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

The price of the items ordered with Christoph Leather do not include customs and import duties which will vary depending on the country in which the parcel is being delivered. You may be required to customs / import duties when you accept delivery of the items from your courier. Should you refuse to accept delivery of the items you have purchased, the courier may return the items back to Christoph Leather.

If these events occur, Christoph Leather may be required to pay additional charges to the courier in respect of the cost of return. This may include customs and import duties that were payable by you before the parcel was refused. In these events Christoph Leather will look to recover these costs from you by deducting the relevant amount from any refund owed to you.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

After a successful PayPal payment, a payment advice will be automatically generated to ChristophLeather.com system for your order. It's fast, easy & secure.

HOW DO I CREATE AN ACCOUNT WITH CHRISTOPH LEATHER?

You can create an account by clicking here or alternatively you can sign up for a Christoph Leather account at checkout.

HOW DO I CHANGE MY ACCOUNT DETAILS?

You can change details on your Christoph Leather account by logging in.

WHY CAN’T I SIGN INTO MY ACCOUNT?

If you have forgotten your password, you can reset it by clicking here. Please ensure that when you are trying to log in you are entering the correct username and password (case sensitive).

HOW DOES THE INTERNATIONAL SHIPPING WORK?

    EU and North America

    • International Shipping (5-7 working days) - £10.00
    • International Shipping £150.00 and up (5-7 working days) - Free 
    • DHL EXPRESS (1-2 working days) - £15.00
    • DHL EXPRESS £300.00 and up (1-2 working days) - Free 

    Rest of Europe and Turkey

    • International Shipping (5-7 working days) - £15.00
    • International Shipping £150.00 and up (5-7 working days) - Free
    • DHL EXPRESS (2-3 working days) - £20.00
    • DHL EXPRESS £300.00 and up (2-3 working days) - Free

    Far East (except Japan), Southeast Asia and Australia

    • International Shipping (5-7 working days) - £15.00
    • International Shipping £150.00 and up (5-7 working days) - Free
    • DHL EXPRESS (3-4 working days) - £20.00
    • DHL EXPRESS £300.00 and up (3-4 working days) - Free

    Rest of the World

    • International Shipping (5-7 working days) - £15.00
    • International Shipping £150.00 and up (5-7 working days) - Free
    • DHL EXPRESS (3-5 working days) - £25.00
    • DHL EXPRESS £300.00 and up (3-5 working days) - Free

    Buyer will be responsible for any additional customs fees/duties/taxes. Please be prepared for these additional fees if you reside outside the UK.

    Transit time applies to business days Monday through Friday excluding bank holidays.

    For International Shipping, transit time is also valid pending normal customs clearance. This can vary for each location due to international transfer and clearance processes. For more information, check out Delivery section.

    For more information please check our Delivery Policy.

    WHERE IT IS SHIPPED FROM?

    Orders are shipped from our warehouse in London.

    HOW DOES THE DOMESTIC SHIPPING WORK?

    All domestic packages are shipped via the Standard shipping (next business day transit time) and are FREE of charge.

    HOW ABOUT THE EXPEDITED SHIPPING?

    Most expedited shipments are sent through Royal Mail or DHL. The exact service depends on you. You may choose different option when you check out.

    HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER BEING SEND?

    You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package from here or here if you have chosen DHL Express services.

    This tracking information may take up to 12 hours to be available.

    LOGGED IN

    You can view all past orders and see the status of the shipment by logging into your account.

    NOT LOGGED IN

    You can visit: www.christophleather.com orders and place in the info from your order confirmation

    DO I NEED TO SIGN FOR DELIVERY?

    You can’t be home all the time, in these situations your parcel can be left in a safe place or left with a neighbor at your request. You can add this request to the notes on your order.

    Do please be aware that any instructions left are only requests and are not guaranteed by the courier service.

    If it is not possible to fulfil your request a calling card will be left which will include details of how to re arrange delivery or collection of your parcel.

    WHAT IF MY PACKAGE GOT LOST?

    Christoph Leather will not be responsible for any items damaged or lost during transit.

    Any claims should be filed with the respective carrier.

    If all else fails, please contact our support team directly for assistance at enquiries@christophleather.com

    WHAT IS YOUR RETURN POLICY?

    Merchandise in a new and saleable condition may be returned for a refund within 28 days of purchase. Items must be accompanied by the original documentation. This does not affect your statutory rights.

    For refunds, please refer to the details on your store receipt.

    Please ensure that all ChristophLeather.com returns sent to our Customer Service dept are handled by an insured carrier. Christoph cannot be held liable for any returned items that fail to arrive. Christoph will not be liable for any customs or duties charges incurred when returning goods. In addition, under the Consumer Contracts Regulations you are responsible for the full cost of returning any unwanted goods, unless the goods are faulty, in which case we will agree with you the best way to return the goods. 

    Furthermore, you are held responsible for any damage occurring after you have received the goods, including during the return transport. We would like to advise you as well to take on any extra insurance to cover the goods in transit, as well as keep proof of despatch.

    Any goods that are returned outside of the return period, damaged or worn or sent without the original documentation and without the gift box (as this will contribute to better protection of the items in transit), will not be accepted and will be returned to the customer.

    Please be advised that we are not able to accept any form of refund for personalized stationery or personalized leather products. 

    After receiving your returned goods, you are entitled to a full refund, provided the goods are returned in perfect condition and the amount spend will be refunded to you within fourteen (14) working days of receiving the returned goods.

    We are not able to offer an exchange on returned items and all returned items will be refunded once they have been received and processed within 14 working days by our warehouse team. If you need a different model or colour of an item you will need to place a new order. Please do be aware that return postage will be at the customers expense.

    Should we receive returned goods without prior notice or beyond the time limits stated above, we reserve the right to refuse the goods.

    This policy does not affect your statutory rights.

    Please find out more information about Return policy here.

    CAN I EXCHANGE AN ITEM?

    We are not able to offer an exchange on returned items and all returned items will be refunded once they have been received and processed by our warehouse team.

    If you need a different model or colour of an item, you will need to place a new order. Please do be aware that return postage will be at the customers expense.

    Please find out more information about Return policy here before returning a product. 

    HOW LONG DO I HAVE TO RETURN AN ITEM AFTER DELIVERY?

    We will refund any item that you are not completely satisfied with when you return the item(s) to us in a saleable condition by post within 28 days of receipt (the day you receive the parcel).

    When returning items all tags must be in place and as new.

    Christoph Leather reserve the right not to refund you if you return items to us outside the terms of our returns policy.

    DO CHRISTOPH LEATHER HAVE A RETAIL STORE I CAN VISIT?

    For the moment CHRISTOPH LEATHER is an online leather accessories retailer only.