Help Center

FAQ

Orders

HOW DO I KNOW MY ORDER HAS BEEN PLACED?

CAN I AMEND MY ORDER?

CAN I PLACE A TELEPHONE ORDER?

I DID NOT RECEIVE AN E-MAIL CONFIRMATION / MY ORDER IS INCORRECT / I WISH TO CHANGE MY DELIVERY ADDRESS.

HOW DO I ADD A DISCOUNT CODE?

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

WHY IS MY COUPON / DISCOUNT CODE NOT APPLYING TO MY ORDER?

WHY HAS MY ORDER BEEN REFUNDED?

Payment

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

WHEN WILL I BE CHARGED FOR MY ORDER?

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Account

HOW DO I CREATE AN ACCOUNT WITH CHRISTOPH LEATHER?

HOW DO I CHANGE MY ACCOUNT DETAILS?

WHY CAN’T I SIGN INTO MY ACCOUNT?

Delivery

HOW DOES THE INTERNATIONAL SHIPPING WORK?

WHERE IT IS SHIPPED FROM?

HOW DOES THE DOMESTIC SHIPPING WORK?

HOW ABOUT THE EXPEDITED SHIPPING?

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER BEING SEND?

DO I NEED TO SIGN FOR DELIVERY?

WHAT IF MY PACKAGE GOT LOST?

Return

WHAT IS YOUR RETURN POLICY?

CAN I EXCHANGE AN ITEM?

HOW LONG DO I HAVE TO RETURN AN ITEM AFTER DELIVERY?

DO CHRISTOPH LEATHER HAVE A RETAIL STORE I CAN VISIT?